Refund Policy
1. Overview
We strive to ensure customer satisfaction for both products and services.
2. Product Returns
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Returns are accepted within [e.g., 14–30 days] of delivery
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Items must be unused, in original packaging, and in resalable condition
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Proof of purchase is required
3. Non-Returnable Items
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Custom or special-order materials
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Opened or used items
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Digital products or downloadable content
4. Refunds
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Approved refunds will be issued to the original payment method
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Shipping costs are non-refundable unless the return is due to our error
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Restocking fees may apply (e.g., 10–20%)
5. Damaged or Incorrect Items
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Report issues within 48 hours of delivery
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We will replace, refund, or resolve the issue promptly
6. Service Refunds (Consulting)
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Fees for completed consulting services are non-refundable
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Cancellations must be made at least 24–48 hours in advance
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Partial refunds may be issued for unused service time at our discretion
7. Order Cancellations
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Orders may be cancelled before processing or shipment
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Once shipped, the return policy applies