​Pembrook Architectural Works LLC
Effective Date: March 30, 2026

 

1. Overview

Pembrook Architectural Works LLC is committed to delivering your orders accurately, safely, and on time. This Shipping Policy outlines our shipping processes, timelines, and responsibilities.

 

2. Shipping Locations

We currently ship within the United States and may offer international shipping upon request. Additional fees and customs charges may apply for international orders.

 

3. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation

• Orders placed on weekends or holidays will be processed on the next business day

• Custom or special-order items may require additional processing time

 

4. Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your orders. Estimated delivery times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

• Freight / Bulk Orders: 5–10 business days (depending on location and supplier)

Delivery times are estimates and may vary due to external factors.

 

5. Shipping Costs

• Shipping fees are calculated at checkout based on order size, weight, and destination

• Free shipping may be offered on select promotions or order thresholds

 

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery.

 

7. Delays & Carrier Issues

• We are not responsible for delays caused by shipping carriers, weather, or unforeseen circumstances

• If your order is significantly delayed, please contact us and we will assist in resolving the issue

 

8. Damaged, Lost, or Missing Shipments

• Inspect your order upon delivery

• Report damaged, missing, or incorrect items within 48 hours of receipt

• We will work with the carrier to resolve claims and arrange replacements or refunds where applicable

 

9. Freight & Large Item Deliveries

• Large or bulk orders may be shipped via freight carriers

• Customers are responsible for ensuring delivery access (e.g., loading dock, forklift if required)

• Additional delivery fees may apply for special handling or residential delivery

 

10. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details

• We are not liable for delays or losses due to incorrect addresses

• Additional charges may apply for re-shipment

 

11. International Shipping (If Applicable)

• Customers are responsible for customs duties, taxes, and import fees

• Delivery times may vary depending on customs processing

 

12. Contact Us

For shipping inquiries or issues, please contact:

info@pembrookarch.com